About Luxehouze
Luxehouze is a fast-growing omnichannel luxury marketplace operating across Indonesia and Singapore, serving high-value customers in watches, fashion, and beauty. We operate in an environment where trust, speed and excellence matter, and where outcomes matter more than activity.
We are looking for a Digital Sales Supervisor, who takes responsibility naturally, thinks in outcomes and wants to build, improve, and scale — not just “execute tasks.”
What Will Be Challenging
Please read this carefully - it’s here to help you self-select.
- Expectations are high and visible
- Problems may be ambiguous and fast-moving
- Priorities can change as the business scales
- Feedback is direct and frequent
- Performance is measured by results, not intentions
- If you require rigid structure, narrow scope, or close supervision to perform well, this environment may not be a good fit.
Responsibilities:
- Lead and supervise the digital sales team across WhatsApp, chat, social commerce, and other digital channels.
- Ensure service excellence standards — response time SLA, personalization, tone consistency & luxury/hospitality standard communication.
- Monitor and optimize sales conversion funnel from inquiry to payment & follow-up stages.
- Develop and enforce digital selling scripts, objection-handling guides, and follow-up playbooks.
- Analyze daily / weekly sales performance, lead status, and conversion metrics; propose actionable improvements.
- Conduct regular coaching, roleplay, and performance reviews to build team sales capabilities.
- Collaborate with Digital Marketing, CRM & Operations teams to ensure lead quality, seamless handover, and customer journey consistency.
Implement data-driven improvements to boost conversion, upsell, and cross-sell opportunities. - Ensure all digital touchpoints reflect premium/luxury customer experience standards.
Report on KPIs: inquiry-to-conversion rate, average handling time, upsell ratio, CSAT/NPS.
Requirement & Qualifications:
Bachelor’s degree in Business, Marketing, Communications, or related field.
Minimum 3–5 years experience in digital sales / ecommerce sales / chat commerce / luxury retail or similar.
Proven track record in improving sales conversion & service experience performance.
Strong leadership, coaching, and performance management skills.
Excellent communication & customer engagement — service-minded with sales-driven mindset.
- Familiar with CRM, WhatsApp Business/Meta Suite, Live Chat, and Digital Sales Dashboard analytics.
- Fluent in English & [Bahasa Indonesia/Mandarin will be a plus/etc].
- Strong analytical & problem-solving ability.
- Data-driven mindset with high execution speed.
- Customer-obsession with high attention to detail & personalization.
- Experience in luxury, premium retail, or high-ticket B2C segment is a plus.