Responsibilities:
- Develop and Design Training Programs:
- Design, develop, and implement comprehensive training programs to improve the sales team's performance, including product knowledge, sales methodologies, communication skills, and customer service.
- Customize training materials (e.g., presentations, eLearning modules, job aids) tailored to specific sales processes and company need.
- Conduct Sales Training Sessions:
- Facilitate live and virtual training sessions, including onboarding, refresher courses, and advanced skill development.
- Use a variety of teaching methods such as workshops, role-playing, simulations, and real-time sales scenarios.
- Evaluate Training Effectiveness:
- Assess the effectiveness of training programs through feedback, sales performance data, and team engagement.
- Continuously improve the training process based on evaluations and new industry best practices.
- Collaborate with Sales Leadership:
- Work closely with Sales Managers and team leaders to identify skills gaps and address specific needs.
- Partner with the sales team to deliver coaching and mentorship on an ongoing basis.
- Stay Updated on Sales Trends:
- Keep abreast of the latest sales strategies, tools, and techniques in the industry.
- Regularly update training content to reflect changes in products, services, or market conditions.
- Onboarding New Hires:
- Lead the onboarding process for new sales hires, ensuring they are equipped with the knowledge and skills needed to succeed from day one.
- Reporting and Documentation
- Maintain accurate records of training activities, attendance, and assessments.
- Generate reports for management on training outcomes and areas for improvement.
Requirement & Qualifications:
- Proven work experience as a Sales Trainer for a Minimum of 5 Years experience, on Retail / Hospitality / Automotive Industry.
- Strong understanding of sales methodologies, CRM systems, and sales performance metrics.
- Ability to manage the full training cycle, including groups and in-person training activities
- Experience with sales performance tools and analytics.
- Excellent presentation, communication, and interpersonal skills.
- Experience in designing eLearning or blended learning program
- Ability to motivate and inspire individuals and teams.