About Luxehouze
Luxehouze is a fast-growing omnichannel luxury marketplace operating across Indonesia and Singapore, serving high-value customers in watches, fashion, and beauty. We operate in an environment where trust, speed and excellence matter, and where outcomes matter more than activity.
We are looking for a Retention Lead who takes responsibility naturally, thinks in outcomes and wants to build, improve, and scale — not just “execute tasks.”
What Success Looks Like Here
People who succeed at Luxehouze typically:
Take ownership without being asked
They step in when something breaks and follow through until it’s resolved.
Think in results, not effort
They focus on impact, quality, and business outcomes — not just inputs.
Adapt quickly and learn fast
They adjust based on data, feedback, and changing priorities.
Communicate clearly and early
They raise risks, ask questions, and align stakeholders proactively.
Operate well under pressure
High standards and accountability energize them rather than slow them down.
What Will Be Challenging
Please read this carefully - it’s here to help you self-select.
Expectations are high and visible
Problems may be ambiguous and fast-moving
Priorities can change as the business scales
Feedback is direct and frequent
Performance is measured by results, not intentions
If you require rigid structure, narrow scope, or close supervision to perform well, this environment may not be a good fit.
What You Will Own
In this role, you will be accountable for:
This is an accountability role. Ownership and follow-through are expected.
What We’re Looking For
Why Join Luxehouze
Real ownership, real outcomes
You won’t be shielded from important decisions. You’ll own meaningful problems and see the direct impact of your work on revenue, customers, and company growth.
High standards, low politics
We value clear thinking, good judgment, and follow-through. Feedback is direct, decisions are pragmatic, and performance is evaluated on results — not optics.
Exposure to senior leadership and critical decisions
You’ll work closely with leaders who care deeply about building the business well — not just growing fast.
Room to grow with the company
As Luxehouze scales, strong performers get broader scope, bigger problems, and leadership opportunities. Growth here is earned, not time-based.
Luxehouze is not the right place if you’re looking for comfort, slow pace, or narrow scope.
It is the right place if you want responsibility, fast learning, high standards, and the chance to help build a category-defining business.