About Luxehouze
Luxehouze is a fast-growing omnichannel luxury marketplace operating across Indonesia and Singapore, serving high-value customers in watches, fashion, and beauty. We operate in an environment where trust, speed and excellence matter, and where outcomes matter more than activity.
We are looking for a Retail Sales Manager, who takes responsibility naturally, thinks in outcomes and wants to build, improve, and scale — not just “execute tasks.”
What Will Be Challenging
Please read this carefully - it’s here to help you self-select.
- Expectations are high and visible
- Problems may be ambiguous and fast-moving
- Priorities can change as the business scales
- Feedback is direct and frequent
- Performance is measured by results, not intentions
- If you require rigid structure, narrow scope, or close supervision to perform well, this environment may not be a good fit.
Responsibilities:
- Implement effective sales strategies and promotional initiatives to drive sales performance and increase customer engagement.
- Manage store P&L, including setting sales targets, monitoring budgets, and driving profitability.
- Analyze sales data and customer trends to identify opportunities for growth and implement strategic adjustments.
- Monitor sales metrics and analyze data to identify areas for improvement and implement necessary changes to enhance overall sales efficiency.
- Foster strong relationships with clients, delivering a personalized and premium shopping experience to promote brand loyalty and retention.
- Manage and supervise the retail sales team, providing guidance and support to ensure the attainment of sales objectives and the maintenance of high standards of customer satisfaction.
- Recruit, hire, and train high-performing sales teams, fostering a culture of excellence and customer service.
- Collaborate with the senior management team to develop and execute sales plans that align with Luxehouze's overall business objectives and market trends.
- Conduct regular coaching sessions for the sales team to ensure product knowledge and customer service skills are continually updated and improved.
- Maintain strong relationships with vendors and brand partners, ensuring a seamless product flow and brand representation.
- Conduct thorough market research to identify potential store locations with high customer traffic and brand alignment.
- Develop and oversee pre-opening plans, staffing, inventory management, and marketing initiatives.
- Lead the scouting process, analyzing demographics, competitor landscape, and lease terms.
Requirement & Qualifications:
- Minimum 5 years of relevant experience in retail, luxury goods, FMCG, or premium automobile sectors.
- Bachelor's degree in Business Administration, Retail Management, or a related field.
- Proven track record of success in achieving sales targets and exceeding customer expectations.
- Proven track record of driving revenue through successful collaborations.
- Strong leadership and coaching abilities with a hands-on approach to team management.
- Experience in planning and executing joint campaigns and offline activations.
- Analytical mindset with the ability to interpret sales data and make informed decisions.
- Excellent communication and interpersonal skills with a customer-centric mindset.
- Experience in managing Profit and Loss for a business unit.
- Ability to adapt to a fast-paced and dynamic work environment.
- Open to working at the office and traveling both within Indonesia and internationally.
- Fluency in English, both written and spoken.