About Luxehouze
Luxehouze is Asia's leading online marketplace platform to buy and sell authentic luxury watches and bag from the likes of Richard Mille, Patek Philippe, Hermes and many more. Established in 2021, Luxehouze was created as a safe marketplace platform with two end customers in mind: both buyers and sellers. We ensure that all luxury goods being sold through our platform are 100% authentic and that our sellers are both credible and trustworthy through our rigorous verification and authentication processes that we have in place.
Responsibilities:
- Assigning, prioritizing, and resolving customer support tickets efficiently using Zoho CRM workflows and automation.
- Facilitating SWU process for new sellers, ensuring they understand the platform's requirements, policies, and procedures.
- Building and maintaining strong relationships with sellers to foster long-term partnerships and maximize satisfaction.
- Working closely with other departments such as sales, finance, merchandiser, QC and customer support to ensure a seamless seller experience.
- Gathering feedback from sellers to identify areas for improvement and to enhance the overall seller experience.
Requirement & Qualifications:
- Bachelor’s degree in Business, Management, or related fields.
- Fluent in Microsoft Office based apps (Ms. Office, Ms. Excel, Ms. Powerpoint).
- Have previous experience in CRM Tools such as Zoho / Salesforce / Zendesk.
- Have previous experience in Customer Relation / Customer Experience Field.
- Have previous experience in writing and speaking in English.
- Have a minimum 2 years of experience on Customer Experience / Seller Acquisition / Luxury Lifestyle Providers.
- Have the HEAT personality (Hear, Emphatise, Apologize, Take Action).